Privacy Policy

Who We Are:

At TV Repair Expert, we specialise in providing LED, LCD, and Plasma repair services. Our aim is to ensure customer satisfaction at all times, which is why we offer a NO FIX – NO FEE policy for all our customers.

Collection of Personal Data and Purpose:

Comments:

When visitors leave comments on our website, we collect the information provided in the comments form, along with the visitor’s IP address and browser user agent string. This data helps us detect and prevent spam.

Gravatar:

An anonymised string, created from your email address (also known as a hash), may be provided to the Gravatar service to check if you have a profile picture associated with it. The Gravatar service’s privacy policy can be found at this link: [link to privacy policy]. After your comment is approved, your profile picture becomes visible to the public within the context of your comment.

Media:

If you upload images to our website, please ensure that they do not contain embedded location data (EXIF GPS). Visitors to the website can download and extract any location data from such images.

Contact Forms:

We utilise a third-party contact form plugin to manage inquiries, and any personal data you submit, such as email addresses, will be held until we have addressed your query. Afterward, we promptly delete this information and do not use it for marketing purposes.

Cookies:

If you leave a comment on our site, you have the option to save your name, email address, and website in cookies. These cookies provide convenience by auto-filling your details when you leave another comment. These cookies will remain valid for one year.

If you have an account and log in to our site, a temporary cookie will be set to determine if your browser accepts cookies. This cookie does not contain any personal data and will be discarded once you close your browser.

Upon logging in, we will set up additional cookies to save your login information and screen display preferences. Login cookies are valid for two days, while screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. Logging out of your account will remove the login cookies.

When you edit or publish an article, an additional cookie that includes no personal data will be saved in your browser. This cookie simply indicates the post ID of the article you recently edited and expires after one day.

Embedded Content from Other Websites:

Our articles may include embedded content, such as videos, images, or articles, from other websites. Embedded content behaves in the same way as if you were visiting the other website.

These websites may collect data about you, use cookies, employ additional third-party tracking, and monitor your interaction with the embedded content. This includes tracking your interaction if you have an account and are logged in to that website.

Analytics:

To enhance your website experience, we utilize Google Analytics to collect anonymous user data. For more information on how this works, please visit this link: [link to more information]. If you wish to opt-out of Google Analytics, you can do so by visiting this link: [link to opt-out].

Data Sharing:

We may share your data with spam detection services to ensure the security of our website.

Data Retention:

If you leave a comment, the comment and its associated metadata are retained indefinitely. This allows us to automatically recognize and approve any follow-up comments instead of holding them in a moderation queue.

For registered users, we store the personal information provided in their user profile. All users have the ability to view, edit, or delete their personal information at any time, except for their username. Website administrators can also access and modify this information.

Your Data Rights:

If you have an account on our site or have left comments, you have the right to request an exported file containing the personal data we hold

about you, including any information you have provided. You can also request the deletion of any personal data we hold, with the exception of data that we are required to retain for administrative, legal, or security purposes.

Data Destination:

Visitor comments may be checked through an automated spam detection service.

Data Security:

To prevent unauthorized access or disclosure, we have implemented physical, electronic, and managerial procedures to protect and secure the information on our website. We also employ SSL (Secure Socket Layer) encryption to safeguard your information.

Data Breach Procedures:

We have established a reporting system that promptly notifies us in the event of a data breach.

Links:

Our website may contain links to other websites of interest. However, once you leave our site using these links, please note that we have no control over the other website’s protection and privacy practices. Consequently, we cannot be held responsible for the security and privacy of any information you provide while visiting such sites. We advise exercising caution and reviewing the applicable privacy statement of the linked website.

Contact Information:

If you require further information about our privacy practices, have questions, or wish to make a complaint, please contact us via email at or by phone at 0203 727 6173 | 07930 611 200.